FAQ

FAQ

ORDERS

How do I place an order?

You can place an order on our online store by selecting the desired products, adding them to your cart, and completing the checkout process. During checkout, you will need to provide a delivery address and choose a payment method.

Can I change or cancel an order I have already placed?

Yes, you can change or cancel your order if it has not been shipped yet. Please contact our customer service team as soon as possible by phone or email. If the order has already been shipped, you can return it according to our return policy.

How can I check the status of my order?

After placing your order, you will receive a confirmation email with your order number. Once your order has been shipped, you will receive another email with a tracking number.

DELIVERY

Delivery times depend on your location. Within Lithuania, orders are usually delivered within 2–3 business days. You can find more detailed delivery information on our Delivery Information page.

RETURNS AND EXCHANGES

How do I return a product?

If you wish to return a product, you must inform us within 14 days of receiving the item. You can do this by email, phone, or by filling out the return form on our website. After that, you must send the product back to the address provided. More detailed information is available on our Returns Policy page.

Can I return a product if it doesn’t suit me?

Yes, according to EU consumer rights, you have the right to return a product within 14 days of receiving it without giving a reason. The product must be unused, in its original packaging, and include all accessories.

How do I exchange a product for a different size or color?

To exchange a product for a different size or color, please follow the same return process. Once we receive the returned product, we will send you the new one. If the new product is more expensive, you will need to pay the price difference.

When will I receive a refund for my returned product?

We will refund your money within 14 days of receiving the returned product. The refund will be made using the same payment method used for the original purchase.

PRODUCTS

Are your products safe for children?

Yes, all our products comply with EU safety standards and are certified. We carefully select every product to ensure it is safe for children.

What materials are your products made from?

Our products are made from various materials including organic cotton, natural wood, silicone, and more. Detailed information about the materials used can be found in each product description.

Do you offer eco-friendly products?

Yes, a large part of our assortment consists of eco-friendly products. We strive to offer as many sustainable and environmentally friendly products as possible.

PAYMENTS

What payment methods do you accept?

We accept payments by credit/debit cards (Visa, Mastercard) and electronic payment systems (e.g., PayPal).

Are payments secure?

Yes, all payments are secure and encrypted. We use trusted payment systems and comply with all security standards.

When will the payment be charged?

Payments are charged immediately after placing the order if you pay by card or electronic payment system. If you pay by bank transfer, payment must be made within 3 business days of placing the order.

Can I get an invoice?

Yes, an invoice is automatically sent to your email after placing the order. If you need an additional invoice or have special requests, please contact our customer service team.

Can’t find an answer?

If you can’t find an answer to your question, please contact us.